Privacy Policy

Who are we

HRH Solutions Midlands Ltd is a heating solutions company based in Huntington, South Staffordshire.

Our website addresses:

Radiator-Supplies.co.uk
HRHSolutions.co.uk

Our office address:

Unit 9 Littleton Business Park, Littleton Drive, Huntington, Cannock, Staffordshire, WS12 4TR

You can contact us by phone on 01543 509444 or email us at info@hrhsolutions.co.uk.

What Information We Collect And Why

HRH Solutions Midlands Ltd is committed to protecting your privacy. When you make a purchase on our website, request a price list, or register for our special offers newsletter we will ask you for certain information – some of which we will store in our database. This information enables us to process your order and to keep in contact with you. The information that we collect about you will only be utilised lawfully and in accordance with the General Data Protection Regulation 2018.

The type of personal information that we may collect includes:

  • Your name
  • Your address
  • Contact telephone numbers
  • E-mail address

We will also hold information such as the product that you have purchased for warranty and proof of purchase purposes.

Any credit/debit card information used on our website(s) will not be held within our database.

The information that we hold about you will be accurate and up to date. We will not use your information to keep you up to date with any changes, new products or special offers unless you opt-in to our mailing list.  We provide users with the opportunity to opt-out of receiving promotional/marketing information from us if they wish to do so at any time. For security reasons your individual secure method of removing your details from our mailing list can be found at the end of every email we send you. If you do wish to have any of your data removed, please e-mail us at Info@hrhsolustions.co.uk with ‘Data Protection’ in the subject header.

HRH Solutions is registered and operates under UK General Data Protection Regulation.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address to help spam detection.

Contact Form

If visitors decide to contact us via our contact form, the following data is captured; Name and Email address. This data will not be kept for longer than it is needed for customer service purposes. Data will be removed once the customer service issue/enquiry has come to a close.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

HRH Solutions is not responsible for the content or privacy practices of these services.

How Long Do We Retain Your Data For?

HRH Solutions will retain your personal data only for as long as necessary. The period for which we keep your personal information will be determined by a number of criteria. Information such as a customer purchase record may be retained for up to 10 years, as needed for proof of purchase purposes for warranties on certain products.

Who Do We Share Your Personal Data With

It is not our policy to trade or sell customer contact details. Your personal data will never be sold to third companies.
Personal information such as address, phone number and email address may be passed on couriers in order to for fill your order.
Customer information may be retained for analytical purposes to help us develop, provide and improve
our services,  process payments and refunds, provide customer service and handle claims.

Contact Information

You can write to us at any time to obtain details of the personal information we may hold about you. Should you find any inaccuracies we will delete or correct them as required.

Please write to: Data Protection, HRH Solutions, Unit 9 Littleton Business Park, Littleton Drive, Cannock, WS12 4TR or email info@hrhsolutions.co.uk with “Data Protection” in the subject header. Please quote your name and address. You can also contact us on 01543 509444.

We would be grateful if could also provide brief details of what information you want a copy of (this helps us to locate your data more readily). For the protection of all our customers, associates and contacts, we will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Protecting Your Personal Data

The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.

It is important for you to protect against unauthorised access to your password and to your computing device. Be sure to sign off and close your browser when you have finished your session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place such as a library or internet cafe.

Updates To This Notice

We may update this notice from time to time. The latest version of this notice will be posted on our website.